Refund policy

We have a 30-day refund policy, which means you have 30 days after purchasing access to request a refund.

Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

  • You must not have accessed, downloaded, or utilized the digital supplier platform or its services in any way.

  • The refund request must be made within 30 days of the purchase date.

  • You’ll need the receipt or proof of purchase.

How to Request a Refund

To start a refund process, you can contact us at soyresell@gmail.com. Please include your name, account details, transaction ID, and a brief explanation of why you are requesting the refund.

If your refund is accepted, we’ll process it using your original payment method within 10 business days. Please note that refund requests submitted without the necessary details may not be accepted.

You can always contact us for any refund questions at soyresell@gmail.com.

Technical Issues

If you experience technical issues that prevent you from accessing the digital supplier platform and these issues cannot be resolved within a reasonable timeframe (typically 7 business days), you may be eligible for a refund. Please contact us promptly to report any such issues.

Exceptions / Non-Refundable Cases

Refunds will not be granted in the following cases:

  • Change of Mind: Refunds are not available if you decide you no longer wish to use the platform after accessing or utilizing its services.

  • Unauthorized Usage: If your access is terminated due to a violation of our Terms of Service or misuse of the platform.

  • Partial Usage: Refunds are not available for partial use of the platform or its services.

European Union 14-Day Cooling-Off Period

If the service is being sold to a consumer within the European Union, you have the right to cancel your purchase within 14 days for any reason and without justification. However, if you have accessed or used the digital supplier platform during this period, the right to cancel may not apply.

Refund Process

We will notify you once we’ve reviewed your refund request and let you know if it has been approved. If approved, you’ll receive the refund within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at soyresell@gmail.com.